HoldMyMemories.com is the place to hold, organize, and share your family memories. 

There are many social networking sites out there; Facebook, MySpace, and LinkedIn to name a few. These sites are great for connecting and "sharing the moment"' letting your friends know what you are doing now. 

We are a little different; HoldMyMemories.com is about holding your memories. 

HoldMyMemories.com is also unique in that our network of HoldMyMemories.com licensed studios can post images from you professional portrait session to your family website. Other sites can't do that!

At HoldMMemories.com we don't compete with the other social networking sites, we integrate with them. Your photos, videos, and other memories can be easily shared with your Facebook, MySpace, Twitter and other accounts.

To upload new media content:
1. Click on "Manage My Site"
2. Click on "Upload Files"
3. Choose the directory you wish to upload to or create a new folder. 
4. If creating a new folder to upload to, you can either create an album and upload images directly to there or
5. You can create a chapter, then a subchapter, and then a gallery and upload images to the gallery

You must own the copyright for any image you upload to HoldMyMemories.com. We currently have a network of HoldMyMemories.com licensed studios. If you visit a Holdmymemories.com studio, that studio will post your images to your account, allowing you to share those special photo sessions with family and friends, post your images to Facebook, and share in ways that were previously not possible with images taken at a professional studio!

Upon logging in to your account, there is a tab along the bottom of the page. Along the left hand side there are icons for different social networking sites. Simply click on the site you wish to post to, and you will be redirected to a screen prompting you for your login information. Once you log in, you will be able to share content from HoldMyMemories.com on that site. 

HoldMyMemories.com keeps the original full resolution image file of all personal uploaded images. The resolution of your uploaded studio images will vary by location. 

To move pictures:
1. Click on "Manage My Site"
2. Click on "Reorganize Files"
3. Drag and drop images from one directory to the next by expanding and contracting the desired chapters

Note: You cannot move or rearrange images stored in the "Studio Sessions" chapter.

There are a few reasons that you may not be able to see the images from your studio session.One is that the studio may not have uploaded your images yet.In this case, please contact the studio where you had your session.

The second reason may be that you are not a premium member and your 30 day premium trial has expired.Unless you sign up for a premium (or family) membership, your studio sessions are only visible for 30 days after your session.If you choose to activate your premium (or family) membership in the future, your images will become visible again.

The third reason that you might not be able to see your images is if your chapters are set to "private."

To change your chapter's privacy setting:
1. Click on "Manage My Site"
2. Click on "Upload Files"
3. Right click on the chapter you want to alter the privacy settings on
4. From the dropdown menu, select "Set Permissions"
5. Choose "Public" or "Private" then click "Ok"

To change your family icon:
1. Click on "Manage My Site"
2. Click on "Upload Files"
3. Navigate to the image you wish to have as your family icon
4. Right click the image and select "Set Family Image" from the dropdown menu

or

1. Click on "Manage My Site"
2. Click on "Edit Header"
3. Click on "Choose File" next to "Upload Family Image"
4. Browse folders on your desktop and select the image you would like to use
5. Click "Save & Preview"

To change your site theme:
1. Click on "Manage My Site"
2. Click on "Edit Theme"
3. Click "Apply ___ Theme" under the theme you want

To enter a contest:
1. Click on "Contests"
2. Read the rules for the contest you wish to enter, then click "Click to Enter"
3. After agreeing to the rules and regulations, you will be prompted to select the image or video you wish to enter
4. First select the chapter that the image or video is in, then click "Submit" under the image or video you wish to enter

All contest entries must first be approved before they are posted to the contest page. You will receive an email with this confirmation that provides a button you can click to view and vote for your entry. You can also send this link to friends and family. 

Upon logging in to your account, there is a tab along the bottom of the page. To order images online, simply click "Order Prints" which is in the center of this tab. You will then be taken to a page where you can choose the images you wish to order. If you are prompted for a password prior to placing a print order, contact the family that owns the website for permission. 

There are three different types of accounts that HoldMyMemories.com users can have. The first account is completely free! It easily allows users to post up their personal memories to share with friends and families. Free accounts are limited to 1,000 photos, one hour of video, and one hour of audio. 

Our family account provides unlimited storage space and allows users to view images from their studio sessions. 

Our premium account, in addition to everything from the other two accounts, provides studio benefits to users such as free sessions, free products, discounts, and studio credits. Click here to see a side by side comparison! (Benefits vary by location.)

Studio credits are one of the many great studio benefits of your HoldMyMemories account. A percentage of your subscription fee, up to 100%, is applied as a credit at your HoldMyMemories.com studio. Your current studio credit amount is displayed along the bottom of the screen and also on the initial page of the "Manage My Site" tab. Please note that only premium memberships accrue studio credits. Studio credits may vary by location. 

Studio credits can be used towards your purchase at your local HoldMyMemories.com studio. You can either tell the studio what your credit is, or you can have them look it up for you. They will then apply it towards your purchase. 

Your premium membership can be paid for in one month, six months, or one year increments. Regardless of which method you initially paid for, at the end of that time period, your membership will begin to automatically renew on a monthly basis at $9.95/month. If you would prefer, at any time you can upgrade to a six month membership for a savings of $10 or a one year membership for a $20 savings. 

To upgrade your account:
1. Click on "Manage My Site"
2. Click on "Account Settings"
3. Click on "Upgrade My Account"
4. Select which type of membership you would prefer (note: only premium memberships give studio benefits and allow you to view your studio sessions online)
5. Enter your billing and credit card information, as well as the duration of membership you would like to purchase

To change your credit card:
1. Click on "Manage My Site"
2. Click on "Account Settings"
3. Click on "Upgrade My Account"
4. Select which type of membership you would prefer (note: only premium memberships provide studio benefits)
5. Enter your billing and credit card information, as well as the duration of membership you would like to purchase

Note: Once you enter you submit your new credit card information, your card will be billed immediately so it is best to wait until your previous billing period is about to expire before doing this. However, do not wait until 24 hours before your membership is about to renew as this can result in a double billing. 

To cancel your Premium Membership:
1. Log in to your account at HoldMyMemories.com
2. Click on "Manage My Site"
3. Click on "Account Settings"
4. Click on "Cancel My Account"

If you cancel you will still have access to the admin portion of your site and can still upload and share personal images and videos; however you will lose your family website address, access to your studio images, and your studio benefits.   These may be restored should you choose to reactivate your account in the future. 

To obtain your login information simply click "I cannot access my account" underneath the login boxes. Enter the e-mail address that the account is registered to in the next box then click "Submit" You will receive an e-mail with your login information within the next business day. 

If you can no longer access the email your account was registered to, or the email that was registered was incorrect, please feel free to contact us. Please provide us with as much of the following as possible:

The first and last name(s) on the account
Any e-mail addresses associated with the account
The studio name and location where the account was opened

To reset your password:
1. Click on "Manage My Site"
2. Click on "Manage Password Settings"
3. Click on "Change My Admin Password"
4. Enter your previous password and the new password you want to change it to

Unless you request so when your site is created by the studio, your site will be publically accessible to those who know your family site url. All of your public images and videos will be visible even if they are not logged in. 

To password protect your site:
1. Click on "Manage My Site"
2. Click on "Manage Password Settings"
3. Click on "Change My Website Password"
4. Select "Yes" and then enter the password you would like to use

For further questions, please feel free to contact us.